Set up mobile grooming and pick-up

Time: 10–15 minutes per location

Before you start

• Included on every plan
• Each location sets up its own
• Nothing changes for clients until you turn a visit type on
• Chose home visits or pick-up when you set up the app? Turn them on here. They stay off until your travel fees are saved.

Turn it on

1. Go to Settings › Mobile & pick-up
2. Pick the location
3. Tap Set it up
4. We fill in a common start for the travel fees. Check them.
5. Save

Visit types

Turn on what this location offers:

• At the salon: clients drop off and collect
• Pick-up & drop-off: you collect the pet and bring them home
• At the client's home: a van or an in-home groom

Drag a row by its handle (⋮⋮) to change the order.

To pick one for new bookings, tap Make default on a type that's on. It shows Default, and new bookings start on it. Turn that type off and there's no default until you pick another.

Clients only see what's on. On the booking site, a home visit reads At my home, with your own line under it, for example "Our van comes to you".

Travel fees

Set the fee by Drive time or Distance (km). Each band starts where the one above ends. For example:

• Up to 20 min: no fee
• 20 to 40 min: $20
• 40 to 60 min: $35

Tap + Add band for more.

• Clients see the fee before they pay
• An address past your last band can't be booked online. You can still book it and set the fee.
• You can change the travel fee on any booking
• Moving a booking keeps its fee. A new address or visit type prices it again.

Buffer

Time added before and after each pick-up or home visit, on top of the drive.

Before a home visit, ask

Tick what clients must answer to book online:

• Water: outside tap, inside only, or no tap
• Power: a power point within 15 m of the van
• Parking: driveway, street, or hard to park
• Getting in: gate code, stairs, other animals (always optional)

Try an address

Type an address to see what a client would pay. Nothing is saved.

Client addresses

On a client's profile, Addresses lists where you go. Tap + Add address to add one, and set a Default address.

What clients are told

• Emails show the visit's address instead of the salon's
• Texts show the street, for example "pick-up from 12 Example St"
• At the client's home, Ready sends nothing
• A pick-up's Ready text says you're on the way back, and about when
• On a booking away, tap On the way to text the client. You can mark it without sending.