Deposit and cancellation settings

Time: 10 minutes

Before you start

• Deposits are paid by card, so set up payouts with Stripe first (setup step Payments)
• One deposit rule covers every service and location

Recommended start

• Deposit: on
• Clients can cancel online up to 48 h before
• No-shows: the deposit is kept

Set your deposit

1. Go to Settings › Deposits
2. Turn on Take a deposit for grooming bookings
3. Choose Fixed amount (for example $20) or Percentage (for example 20%)
4. Check the example, for example "a $110.00 groom asks for $22.00 to book"
5. Save

A deposit is never more than the booking. With a fixed amount, a cheaper visit asks for its full price instead.

How clients pay it

• Booking online: the client pays while they book. The time is held for 30 minutes while they pay.
• You book for them: the client gets a deposit link. The booking shows Deposit due until it's paid.

On a Deposit due booking, tap its status for:

• Send deposit link: sends it again
• Confirm booking: keeps the booking even before it's paid

The rest is paid at check-out.

Set the cancel window

1. Go to Settings › Reschedule & cancel
2. Clients can cancel online: on or off. If on, pick how close to the visit: 12 h, 24 h, 48 h, 3 days, 5 days or 7 days
3. Clients can reschedule online: on or off. If on, pick Any time, 12 h, 24 h, 48 h, 3 days or 7 days
4. Check the timeline under the cards. It shows what clients can do, and when.

New salons start at 48 h to cancel and 24 h to reschedule.

What happens when

• Client cancels online, inside your window: the deposit goes back to them by itself
• After the window closes: clients see your phone number instead of the button
• You cancel for them: you choose to keep or refund the deposit. See Cancel an appointment.
• No-show: tap the status, then Mark as no-show. The deposit is kept unless you untick Keep the deposit.

To get an email when a client moves or cancels online, turn on Email under Tell me when a client changes a booking.

Your cancellation policy

Clients read it before they book. Its first lines come from your cut-offs and change with them.

To add your own words, use Anything else about cancelling? (up to 200 characters).

Copy-ready policy wording

For that box, your website or your socials:

• Deposit: "A deposit is required to secure your booking."
• Cancellation: "Cancellations within 48 hours forfeit the deposit."
• No-show: "No-shows forfeit the deposit."
• Late arrival: "Late arrivals may shorten the service or require rescheduling."

Change "48 hours" to match your window.