Promotions and deals

Time: 6 minutes

A promotion is an offer, like "$15 off your first groom". It can come off the whole booking, or off chosen services as a deal. Only the owner can make or change one.

Make a promotion

1. Go to Clients › Promotions and tap New promotion
2. Fill in each section below
3. Tap Save promotion

The preview on the right shows the pop-up and the email as clients will see them, with terms written for you.

The offer

• Badge, Title (what clients see, like "$15 off") and Name for staff
• Caption: one line under the title
• Discount: $ off or % off
• Minimum spend, if any
• Uses per client: No limit (every visit that fits gets it, until you pause or end it), or Up to a number of times

Which services

• Any service: a whole-booking offer. It shows on your booking site's bar.
• Only these: a deal on the services or categories you add. It shows on those services, and comes off each line that has one.

For a deal, you can also choose:

• Comes off: The booking, or Each extra pet
• Pets in the booking: for example, at least 2 dogs
• With other deals: whether it can be used with service deals

How it's paid

• Any way: it comes off however the client pays
• Only these ways: tick them, for example Cash. Clients see "Cash only". It comes off only when everything left to pay goes on those ways.

When it applies

Turn on Only for regular clients to reward clients who come back on a fixed repeat, for example every 6 weeks. Choose Every visit or Every Nth visit.

Who and where

• Who can use it: Everyone, New or Returning
• Locations: all or some
• Starts and Ends (No end date, or On a date)
• No claim needed: on, every eligible client gets it. Off, clients tap Claim first. Deals on services never need a claim.

Where clients see it

• Pop-up on your booking site
• Promotions page on your booking site
• In emails: tick Booking confirmed, Deposit paid, Completed / invoice or Time for your next groom

An email carries one offer only: the newest one the client can use. Clients who've opted out of offers don't get it.

Apply it at check-out

Nothing comes off until staff tap Apply.

1. At check-out, find Promotion under the order
2. Tap Apply and choose the offer. Each shows whether it fits this booking.
3. Tap the button with the amount, for example Apply $15.00

When deals fit, a bar above the order says how many and how much. Tap Apply all to use them.

To take an offer off, tap Remove and choose why. The client gets that use back.

Pause or end

On Clients › Promotions, tap Pause on a promotion. Tap Resume to bring it back. Use the Active, Scheduled, Paused and Ended tabs to find one.

Each promotion shows its bookings, uses, how much was given and the revenue.

Good to know

• A promotion comes off what the client pays at the salon, never the deposit.
• For a deal on extras, make a promotion with Only these and add the extras. Don't lower their price on the service.