Help Centre/Your plan and billing

Change your plan

Move between Starter and Growth from Settings › Subscription. Moving up is charged now for the rest of the month; moving down waits for the period's end.

Time: 2 minutes

You can move between Starter and Growth at any time. Only the business owner can.

Change your plan

  1. Go to Settings › Subscription
  2. Under Change plan, tap Move to Growth (or Move to Starter)
  3. Read what you'll pay, then confirm

Before you confirm, the app shows exactly what will be charged. Nothing else is.

Moving up to Growth

The change happens straight away.

You pay the difference for the rest of this billing period, with GST, for example Pay A$40.00 and move. Then Growth's price applies from your next payment.

Moving down to Starter

You keep Growth until the end of this billing period, then move to Starter. Nothing is charged now and nothing is refunded.

Until then, Starter shows From that date. Changed your mind? Tap Stay on Growth.

If you have more locations or staff than Starter includes, the confirm tells you. Nothing is switched off:

  • Locations: you choose which to park. A parked location keeps its bookings and history, but leaves your booking site.
  • Staff: everyone keeps working, but you can't add staff until you move back to Growth.

When you can't change

Change plan doesn't show while your plan is set to cancel, or a payment has failed. Tap Restart my plan, or update your card under Manage billing, first.

More: Cancel your plan.

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